I booked a hotel through Hotwire this past week. After everything was said and done I realized it was the wrong booking. I called to cancel. The cancelling part was easy. Now it's trying to find out where my refund is. I have been on the phone with Hotwire and Expedia for the last three days and I very unhappy with the lack thereof of customer service! I have been transferred so many times and hung up on. I will never book through Hotwire again!