I have had my 2012 and 2013 taxes prepared and both years the state taxes were done incorrectly. We received a tax bill back from VA stating we owe almost $3000. Have been getting the run around saying that because we didn't purchase POM they were not responsible for the errors, even though they stated that it was the computer software error. I asked to have the preparation fee reimbursed as it was their error and nothing has been done. "Out of their hands" Can't speak to anyone above the original tax preparation person.
