I ordered a Bedroom set and mattress in September 2015 from the Queens Boulevard store which was delivered October 3rd. The set was delivered, however the rails for the bed frame and its hardware were damaged/missing, and the bed could not be assembled. I was promised that on October 24 the replacement items would arrive. On that day I get a phone call from the truck telling me that the items were not loaded onto the truck and they are not coming. ANOTHER delivery date scheduled for November 7th. This time the truck DID NOT SHOW UP at all – no courtesy phone call. I waited from 7:30 am-11:30 am. THREE FAILED ATTEMPTS AND STILL WAITING!!! I am very disgusted with the terrible delivery and warehouse management/customer service. They are destroying Huffman Koos.