HughesNet is horrendous. Unfortunately, they pretty much have us over a barrel because we live so far out of town in the mountains. They say they have fast reliable internet. What a joke. Average 700 ms of delay and constantly the signal is dropped and the modem and router have to be reset. The customer service is a joke. Just try to get help or assistance with getting your system diagnosed. But like I said, they know they are the only real option for internet so they charge you an arm and a leg and give you crappy service and expect you to say: Thank you sir, may I have another?