I had service connected at my new home. Promotion offer, free install, monthly service only to be 49.95 per month, but, after 6 months I notice a debit from my checking acct of 61.00 without my knowledge, so I complained and was told due to that I was offered a special rate of 39.95 for 12 months, but of course that lasted 1 month. I provide the rep's name and ID number as proof, that it was a gesture of good customer service, and now, I am being charged for service I don't owe for and equipment that was picked up by UPS in August, has been turned over to a collection agency, which insisted I pay them for something I don't owe.

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