This service is a joke in every way. There really needs to be a class action lawsuit against them for fall advertisement. It rarely works. Customer service when service goes out (constantly) consists of telling you to power cycle your router. We were told we'd be able to stream Netflix but weren't told about the 300 MB daily cap. That's like a half hour of Netflix a day. Just don't do it. It's a total rip off and ridiculously below any modern standard of ISP. Scam!