I spent over a month trying to get my address changed with this totally inept outfit. The customer service people are absolutely clueless. For some reason, the could not process the address change. Then, after a month, I get a phone call from a foreign speaking person who asked all kinds of personal question. Since I was not at all comfortable with that, I refused to answer him, then called the customer service number myself — again! After spending 90 minutes on the phone, being transferred from person to person seven different times, plus being cut off four times, I hung up. The address issue STILL is not fixed.