It's too bad I can't file a complaint with the state insurance board for arrogance. I specifically told them, in writing, that I was renewing the dental/vision plan, and then received an email that they processed my request to terminate. Even after I told the billing clerk that I had evidence of my instructions and was prepared to file a complaint, she continued to say "When you submitted your cancellation…". Word to Humana/Aetna corporate – when we have proof, we are never going to think you're right just because you don't admit you're wrong. Would rate it zero if I could.
