I am extremely disappointed that Lowe's would sell fans from a company that clearly doesn't care about its customers. I contacted customer service due to a faulty current limiter (which is a BIG problem with their fans, just Google it). I wasn't looking for a hand out. I was looking to purchase a replacement part and was met with a very unprofessional and unhelpful service representative. I don't understand why a company with such a big issue with faulty current limiters wouldn't have a replacement part. Ironically I had the same issue with a Harbor Breeze fan (which I believe is the very same company) and they were very professional and courteous, and helped me with the issue. Very disappointing in Hunter. Just absolute crap.