I purchased 2 duvets from IKEA online to replace previous ones. When I received them the quality was poor so I went online to return them. I filled the returns form and emailed it. They claim to reply in 3 days. That was a week ago still no response so I phoned the contact number. It took me 30 minutes to get through. I went through all the details with the telephone girl and booked a return collection for today the 13th November between 10am and 4pm. I waited in all day even though it was my day off work. No show so I again phoned IKEA another 30 minutes, then I was informed there had been a computer error and even though it was logged on the system no return pick up had been booked.

So now another day for Wednesday 18th November has been arranged. The girl on the phone did apologize for the inconvenience but this hardly makes up for all the waste of time I have spent on a simple return. I would never buy online from IKEA again. It is an awful service dreadful in fact. Go John Lewis. Their service is always brilliant.

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