I recently changed my email address; I changed it in all my customer settings in Quickbooks. So this week Quickbooks decided to add new security and they do not recognize my new password so now I am completely locked out of Quickbooks. I spent over 2 hours on the phone with customer support but they could not get me into online Quickbooks. I lost a year's worth of accounting records. I do not recommend this software and the customer service is a joke.