Went into Medford store to purchase winter cover. Had to go to special counter where there was a customer in front of me purchasing a cover also. After waiting ten minutes while both store rep and customer tried to figure out what to get I asked for help and was told by the girl that I had to wait. After ten more minutes I left and purchased a cover at Dolphin Pool Supply & Service. Paid $10 more but it was worth it. Very friendly and efficient help there.