I picked up a gift of womens shoes and discovered after i git home i had gotten wrong sz. I called store to get help with this. Female womens shoe dept answered phone, i explained what i had done and told her i wanted to exchange shoes… Could she check on sz for me. She stated she could see shoes from where she was standing. Hold on and she would ck on sz for me. 18 minutes later a male picked up the phone and said they didn't have the sx i needed. I has pissed by then and asked for the female employees name. He told me she had just went to lunch and he didn't know her name. So i asked for his name and he hung up on me. I called and talked to manager, who went to dept and checked, and found the sz i needed. The help at penneys are rude with a capital R. They don't care about customer service at all.

Leave a Reply

Your email address will not be published. Required fields are marked *