Today was a visit from hell walking into a Jcpenney store in Rochester ny. I waited patiently for an associate to help me. I had a pair of shoes on hold. Needless to say the associate did not want to help locate these shoes. After waiting 20 minutes I received help. By this time I found another pair. Why did I do that. The associate didn't want to look for my size, whether it was in back, call another store or check online. He just stated we don't have your size with out asking for my size. Needless to say. I left without buying anything. Just Angry I was treated poorly.