I have never written a bad review before, but you know what? The customers deserve to know what to expect! Ok here is my nightmare story and biggest disappointment ever: I have ordered a sofa bed from Jennifer Furniture. We negotiated the date of arrival and I had to take a day off at work, as they were not able to specify the exact (or near) hour – just told me between 10am and 3pm. So I waited… And they brought a wrong one. I was really pissed as I needed it – I awaited guests for couple of nights and had no place to put them. So I had to pay a hotel for them! Ok… You would think they will apologize and be very sorry… You think wrong – no in Jennifer. Such a rude attitude and impolite behaviour, I was really amazed! I have never experienced such a bad customer service in my life…

Not only I had to wait another week or two for the sofa, I had to take another day off at work… But the best part was just about to come. The manager promised me the discount for the wrong sofa and late delivery. It was just 100 USD, ok, better than nothing… But guess what? They never send anything and he didn't even answer my emails. Hilarious!!! This is how the manager should behave? For 100 bucks? Are you kidding me? I have the name of the Manhattan Jennifer Furniture manager, if anybody would be interested and will be happy to provide it.

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