I would like to start off with that I have called your customer service for over 4 hrs today and no one has helped me. We paid our bill on line on the 13th and I even have the confirmation # but no one even gets on line in person to talk to me. A lady did on line the third call but insisted that we did not pay and that's because you turned my electricity off. So I had to hang up with her to call my husband to text me the conf. #. I keep calling back to this company and system keeps hanging up or sends me to wrong places and once the computer stayed on Spanish. So I went to new service and some guy tried so hard to help me we even did three way or conference call and he even heard what I've been going thru. Terrible customer service and since I had to resort to this let's see if any one calls me from this company.