On 11/12/15 the order was confirmed at 10:50 am for delivery to a local hospital in the Seattle area; At 3:30 pm I was advised delivery would not happen on as ordered that day as no florist could complete the delivery; I called at 8 am on 11/13/15 to relay that the patient would be leaving the hospital at some point on Friday and the flowers needed to be delivered by Noon. After 3 phone calls to inquire of the status of the delivery – which had not been accomplished by 4 pm on Friday – I called the patient who had just gotten home. She advised that she had not received our flowers.

The customer service agent and "manager" at JustFlowers informed me that the hospital had called the patient AT HOME and the patient needed to return to the hospital in order to pick up her flowers – which is over 30 miles round trip from their home. We paid $96 for this arrangement, $18 of which was "service, handling and delivery fee" and in the end the patient's family had to return to pick up her flowers 30 hours after my order was confirmed. They have offered to refund the delivery fee. Whoopie! I am disputing the entire charge with VISA. Don't EVER use this company! There are so many others out there that do a fine job. This was my first and LAST time with JustMaybeYou'llGetFlowers…

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