My boyfriend purchased a ring for me online but when it arrived, the setting was bent. I called customer service and was told that I could return it at my local Kay Jewelers. I tried to exchange the ring for the same one but since we bought it online, I would have to pay the store price difference. I couldn't believe it so I called customer service from my receipt and was told it could only be returned locally, not by mail. So, not only did I have to pay an additional $45, the sales lady then states that it will be an additional $35 if I wanted to have it sized since the store only carries size 7. Please be aware of this so called policy, buying online is not a good choice, nor is Kay Jewelers nor Jarred

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