I drove my 2011 Kia Sorento into the dealer to check the oil pressure. There was no signs of engine trouble when I dropped off the vehicle. I was informed later that day that due to manufacturing defect the engine needed replaced (there quote $9000.00). It would not be covered by warranty because I the second owner. The dealer never offered a courtesy loaner even when I asked twice I was told there were none available. I contacted Kia customer service and was told by The rep, Lonnie, that he would ask for assistance since I was a loyal Kia owner since 2002. He then went on vacation and never followed up with me. I called again and was told "Leal" would take the case and give me answer in 2-3 days. He then went on vacation with no attention to my case. Two weeks later I was referred to Brittney Lewis who was also noT respectful of my time or need for a decision. Left 3 messages for her but she does not call back. Then finally after 3 weeks she cowardly left me a voice mail that Kia was not interested in my loyalty oR business and would not assist with the repairs. When I called to request the decision in writing she refused and refused to allow me to talk to her supervisor. Sadly I was a loyal customer until I was treated with complete disregard. I was also told that I was not allowed to speak to Mr. Robert Joyce the District manager who made the decision to not assist with my case. Three weeks to get no where. Please be advised that Kia does not care about customer loyalty or service. My husband is a service connected disabled Veteran and Brittney Lewis thought it was funny that I brought this up. Kia offers incentives to Veterans so they can take advantage of them or allow their customer service reps to mock them and their families. Do not buy kia!!!