Booking this hotel was easy, canceling was the harder part. I went ahead and call the hotel number listed online where I was told to leave a message and someone would call me back. I called 3 times did not receive a call back. I then looked up the hotel online directly and called that number where it rang 3 times and hung up on me. I attempted to this call twice. Then I found affection said contact us. I sent an email to the company and was quickly responded to and the issue was rectified. The only complaint I have is either the phone line to cancel reservations needs to have more assistance or the hotel itself, when you call them directly needs to have a separate line for someone to answer even during the busy times or answer the phone and put the call on hold. I will be using this service again because of the swift assistance I received. I'm getting my reservation cancelled and not being charged any fees.