I am very pleased with the service I received from Koodo they are polite and they resolved all issues on the telephone. Going to their outlets is another thing. I sent my mom to get a phone and all they did was talk and ignore her finally when she saw a phone she liked she asked how to use it and was told everyone knows how to use this my mom never bought her phone and all those young kids went back to talking about their weekend, One lost customer. My mom would still like a phone for SENIORS BUT DOES NOT WISH TO GO TO kOODO TOO BAD.