I was promised Kraft coupons after trying to make strawberry jam this summer. Your sure jell product had a mistake in the directions that resulted in the loss of 4 quarts of strawberries, cost of your product and my considerable time. This product should have been recalled as you had the same problem the year before. I checked with my grocery store and they could not find a recall for it. The date printed on the box indicated that the product should have been good for several more months. The directions were wrong! The girl I talked to promised me at least $30 worth of Kraft coupons that I have not received. I am very disappointed in your customer service.