In April we purchased a set of La-Z-Boy Scarlett Outdoor Furniture from Sears. A patio set and a dining set. We purchased from La-Z-Boy because their quality has always been good. Not so with the outdoor furniture. A company called Brown Jordan makes the furniture and they put the La-Z-Boy name on it. When it was first delivered we noticed some wicker unraveling on a chair. I called BJ and they had me take photos and send copies of receipt. A hassle for sure. They sent me a new side arm which I had to have someone replace. Over the summer I kept noticing more and more unraveling of the wicker and pieces of wicker sticking up. The furniture was only 5 months old.
I emailed LB and was told there was nothing they could do. I had to contact BJ. I called BJ and I would have to take photos etc again and they could send me parts. Are you serious? This is major work. I shouldn't have to rebuild a $3,500 set. And the screws on one of the swivel dining chairs keep coming loose. So if you sit in the chair and lean back you had better hope there is someone there to stop you from tipping all the way back. I have to tighten the screws every week. I asked BJ to just send someone to fix it all and they said that is not possible. To say I am disappointed in La-Z-Boy is an understatement. They do not stand behind their furniture!