We purchased our La-Z-Boy recliner and couch and within the year I started noticing the accent thread starting to come off. Then I started noticing the leather start to crack and ripple. Within two years the leather recliner is absolutely unusable. I called at least five times, sent pictures two separate times, and still have not heard anything beyond that. My husband has been deployed for the last year and the set has had such little use! Now after three years the couch has started as well. Starting at the seams and working its way out. Only a matter of weeks until there's a million tiny pieces of leather scattered on my floor. Beyond frustrated.