I called about the recent update to the tablet device that happened on 11/11/15. It changed the customer's view from what was installed with the equipment to exactly what is on the phone app. I was trying to get it changed back. Not a fan of the change. The older version was way more customer friendly. I liked being able to touch the icon and just swipe it to where I wanted it to go. It was also much easier to tell when you have an error message or a sensor not operating properly. Dan was very nice and checked into it. He explained the update cannot be reversed. I was happy with him but if you're looking for feedback the update is not a good change. Dan also assisted me with connectivity issues I'm having with weak wireless signal kicking out my sensors that are far from the modem.