I have been trying for 4 hours now to cancel my premium membership and also cannot get through to you by phone. When I try to follow the directions it is a loop and will not move to the cancellation section. I will be getting hold of my credit card company about this issue. I do not want a premium membership, I want what I have had with you before for the last 4 years. Please contact and help me with this issue. Gillian Needs CHT.