I returned a pair of boots on October 31st via UPS. Tracking showed LL Bean received the boots Nov 5th. It is now Nov 19th, and still no refund. I called customer service and was told refunds could take 1-2 weeks. Well, it's been 2 over 2 weeks, and still no sign of a refund. No e-mail, no money returned to my paypal, and no satisfactory explanation as to why. Very displeased!