Because you just want to do the right thing then the manager of appliances at Lowes Sylva makes me realized and confirm why this world is so mess up and lack of honesty… ðџ™Ѓ We had a delivery fridge this morning. After we had all our food out from the old fridge for over 30 -45 min, house doors down delivery guys had to remove them to have the new fridge into the house; also the old fridge was already on the driveway waiting for friends to pick it up for them to use it THEN we realized it was not the fridge we ordered.
Obviously; the fridge they were installing was more expensive.
Well; I though I was doing the right thing I didn't want the delivery guys got in trouble in case they were installed the wrong one. So; I let them know about it. After several calls they let us know they need to take that fridge back because it was $4400 fridge which double the price of the one we ordered. So; I went online to check prices and realized that fridge was actually around $600 more than the one we want it because it is also 40% off a deal Lowes has going on. We thought it is easy to change paper work than have the delivery guys taking that fridge out again put doors back etc… We also were worry to lost our food especially the ribeyes we bough yesterday all together we had over $200 in meats plus the rest of food we have already in boxes in our living room we definitely didn't want to throw away all our food waiting for the other fridge since they make the mistake with this wrong delivery So; we decided to make the phone call to Lowes to talk to this guy "appliances' manager" a butthole which makes us feel like it was actually our fault of this mistake… He said he will transfer this call to his boss because it was not his call… After waiting there was not Boss it was this "appliances manager" again saying he talk to her but; there is nothing they can do so; they will sent the right fridge later or tomorrow. Well; we still were worry for our food.
We didn't want a free fridge we will pay more because we knew was a better one but; We didn't even have the chance because this manager which looks like he didn't even know this fridge also have a 40% OFF he just didn't want to listen. Well; here we go again bring the old fridge back in the house to be connect; put house doors back on and put away food back in the OLD FRIDGE hoping our foods are still good. Well; ice cream was already melted not good just like the customer services appliances manager at Lowes Sylva NOT GOOD. So; we decided to cancel the order for the fridge.
This morning we woke up very happy for our new fridge but it turn out as a super upsetting Sunday for me. I cannot help I just feel sad, upset, and disappointed of everything. One person can make u feel like you did something wrong when u think you did the right thing.
We don't own a construction company so we don't spend millions of dollars per month but We just move to our new home so; we have been spending a good amount almost every week there I have to say Lowes always have great employees which help me all the time. But just because of one person with a terrible customer service this "appliances manager" I am not sure if I will ever buy anything there again.
We will have a new fridge and other appliances someday BUT NOT FROM LOWES.