If you are traveling Lufthansa & have a problem then BEWARE. I had the unfortunate experience of Lufthansa not taking my luggage on a flight from Frankfurt to NY & had to go on a cruise with only the clothes we were travelling in. I submitted a complaint & claim to Lufthansa upon my return & despite follow up emails have not heard anything from them in weeks. So BEWARE if you encounter issues then you are likely to be faced with SHOCKING customer service, where they will not respond to correspondence & hide behind the walls in their German hq. I for one will only now use them in the future as a matter of last resort.