The sunglasses were purchased from Sunglasses Hut. I returned the glasses to them and they told me it was a warranty issue that had to be directed through Luxottica. Sunglass Hut told me it wouldn't be a problem getting them repaired or new glasses, because they've seen this several times already. I sent off the glasses only to receive the run-around from Luxottica. They claimed that it wasn't a warranty issue and that it would cost me more out of pocket to repair than I paid for the glasses. I've purchased more than 10 pairs of ray bans in my life but i won't purchase any more ever! Worst customer service!