Bought one of their electric smokers via eBay, new in box. I should have researched the company better, as well as the model. Very poor design — door comes open if smoker is bumped or a strong breeze catches it, temperature control does not hold an accurate setpoint, heater is insufficient to reach or maintain temps over 200F, meat renderings drain right into their wood chip tray, no door seal and only door and bottom are insulated. It is just a horrendous piece of junk. Avoid this brand!