My subscription "auto renewed" even after cancelling my subscription. When I called for the refund, I was told there is no chance for a change. Even after I told them I had met someone, and they could tell my account had not been active for months. I was told it doesn't matter, and speaking to a supervisor would not change this outlook. So, the purpose of the site is to meet people, but if you do (granted, somewhere else cause the site itself is so bad), you are still stuck paying for a service that sucks. Never join match!!!