People say that the customer service at MacDonald's is very slow and overall really bad. On one website it had 972 negative comments and only 61 positive comments. This information is negative and it looks really bad to people who are thinking of going to MacDonalds. Some websites even call the customer service 'broken' and almost all of the websites I have visited have mostly all bad reviews.
Some people have said that the place is very clean but on the other hand people say the food takes really long to cook and is already cold when it is ready. They were happy with the options you get on the menu but the quality of the food they got was overall bad.
I do not think MacDonald's meet the needs of their customers because mostly their customers are annoyed with their service. Even though MacDonald's food meets the USDA standards their customers were still not happy with the customer service they were getting.