Complaint for poor survice and ignore customer concern
I am writing to you to complain about the poor responds and action taken by Mercedes-Benz Malaysia (MBM). I have wrote notice to MBM to inform my car E250 AVA was found black oil leakage out from the door bottom after raining or car washing on 25-Aug-2015, until now MBM yet to taken any physical checking action to re-solve my concern, but wrote letter (MBM/ASCR/AG-115/15,22-Oct-2015) liar to said the dealer Hap Seng Star in Balakong had thoroughly checked the matter? They all just like to write letters but never taken action to re-solve the issue. It is totally unaccepted situation.
I strong suggest is MBM should open, inspect, take photos for all this area for good justification and to ensure not effecting the function of any lubrication or rust issues inside the doors with immediate action.
Please respond to this complaint in writing within 14 days of receipt.