Very poor customer service. I have been promised callbacks for several days in a row, and have got none. I sent many original documents and was promised to have them back in 2 days. They received them on October 21st and I've had zero correspondence. I finally demanded to speak to a supervisor and they were conveniently all in a meeting. After setting a deadline for a call back, before the close of business, my phone rang exactly at 5:00 pm (the deadline) and it was the same CSR that made all the promises to begin with, suddenly she was available. She made multiple mentions that the phone call was being recorded, and I'm sure that supervisor was listening in while she made even more promises to deliver good service. I'm now waiting for the call asking me to consider reinvesting with them. Stay tuned!

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