Sadly, this isn't my first time dealing with MetLife for STD. I actually had a great experience with them in July 2015. But this recent case that was filed Oct 23rd, and approved on Nov 2, is the worst! It is now nov 14 and i still have not had a payment!!! Every time I talk to my case worker she tells me next Friday. The customers service reps are just as confused as I am. I will be filing a complaint to my company to see if they can use a different company. MetLife is pathetic!