I have been a customer of Netflix since 2008 – my payments are always made on time. I was looking at possible changes to my streaming account – made a change by accident, their system didn't give me an option to reverse or cancel the change. I called Netflix customer service immediately to see if they could cancel the change since it doesn't go into effect until my next billing cycle. Of course they can't. WOW NETFLIX way to treat your long term clients, no wonder your losing them.