I am an IT manager and have many Netgear products under my management.

The Netgear support policy is a short 90 day configuration window followed by an extended warranty period for the hardware. NO support for used or refurbished products.

The hardware must be registered by serial number to get support and the registration process is to use the email address as the record key and then the name. If you call in for support and use a different email address or have a different name then Netgear assumes that you have a used or refurbished product and support is automatically denied and not available that serial number ever again.

We made the mistake of having our branch offices register the products and then some people left. Of course their email address was deleted. The new support person attempting to get help were then denied support and the ability to purchase support is also denied.

This is the approach for a business customer that has spent well over $100,000 on their products over the years. We are in the process of registering/transferring all of our products to a central email address and bogus name so we can get support when we need it.

The actual product support is probably some of the worst I have seen in the past 20 years. It seems clear that the support personnel have time limits for each call and are incentivized to sell support contracts.

The actual products seem fairly good but that is overshadowed by the support which a business needs to keep operational.

They have now been removed from our Approved Vendor list.

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