I can't even begin to describe the frustration, anger, and time wasted with the netgear foreign customer support that are unintelligible (yes, and unintelligent). We just bought a netgear router and modem and the internet connection continued to drop and we were not getting the speed. 6 hours on the phone with them; each agent changed the settings of the previous agent stating that they were doing it correctly; they finally decide that the router is defective and that we would have to pay shipping for another; another round of arguing led the agent to decide to send us expedited, free of charge, a new router. When we called back to confirm this, netgear said that we would have to pay for the shipping unless we wanted to wait two weeks and hung up on me – I went to best buy to purchase another router.
