Terrible customer service. I was emailed VIP points which gave me a card # and pin for a credit of $7.74. I tried to use it, but the screen said it was invalid. I chatted with customer service, who told me to refresh my screen. I told her I already did. She then told me sometimes the can't be used until December 1st. I told her the email said I could use it then, and even had a link to sue it then, and I copied the wording from the email. She told me to call customer service. I asked her "is this not customer service?" She then re-iterated for me to call the 800#. No help at all, I assume since it's around Christmas, she was seasonal help, which is actually no help at all.