I have been trying unsuccessfully for about a month to return a defective computer. I got return authorization right away, but instead of providing me with a return label, they sent UPS to pick it up… From the wrong location. The first mistake was understandable, but after confirming the correct address two more times and UPS continuing to go to the wrong address, it was obvious I had to have the return label. Oddly enough, they were the ones that suggested the label when I asked if I could just take it to UPS myself. I have never received the label. I've called and called and they open a new ticket. My emails are responded to with the original form reply that says they are working on it, and ironically, that it will be "picked up at the earliest". There is a major language barrier – it is obvious that the customer service center is in India. It took me five minutes to confirm my mailing and email addresses with one woman because she did not understand me nor I her. I have had enough of them and will never buy anything more than paper and ink from them in the future, and that only because they are the most convenient supplier. I have contacted the VP of customer service hoping I may still be able to receive my return label, and ultimately the refund. We'll see…

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