I was given some clothes at a baby shower that I wasn't really a fan of so I took them in the store to exchange them for something else (just like I have done with a bunch of other baby gifts at a variety of stores with no problem!). I was then told that I couldn't exchange them for something else on the spot, that I would have to wait for them to mail me a merchandise credit. How is that any different than giving me the credit in the store? Instead I have to wait for it to arrive and then turn around and either make another trip to Old Navy or order online and once again wait for it to arrive.

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