It is absolutely ridiculous to me that people get upset that they can't do a return or exchange when they don't have a receipt. What did you expect. This isn't a high end retailer. It's cheap inexpensive clothes and their policies are clearly stated. So why get mad abou the fact that you lost the receipt? Old Navy is a hot spot for shoplifters and scammers therefore they must enforce strict policies. Follow the rules. You are not the exception.