I had ordered a reflex sight for my pistol. When on the phone with customer service, I had asked several times if the mount would fit my pistol. The customer service rep reassured me that it would indeed fit my pistol. I was suppose to receive 2 day shipping and it took over a week to arrive. Upon arrival, I attempted to mount the sight on my pistol, only to find that it does not fit. I immediately called customer service to inquire about why I was told it would fit yet it does not. The customer service rep had no answer and transfered me to her supervisor. The supervisor, named Christopher, told me that it wasn't their fault that I had ordered the wrong mount and that their customer service reps aren't responsible to know the products that they sell, and that it is the customers sole responsibility to know the items that they are ordering.
I found this absolutely ridiculous and was even more aggravated that the supervisors remedy for this situation was that I could either buy the correct mount at full list price and receive "free 2-day shipping" (which I was originally suppose to receive yet it took over a week) or I could receive $4 off the correct mount and pay for standard shipping. I want to return the item and buy it off of Amazon but I am afraid that the return process would be a lengthy process and I will not get my money back. I will never again purchase from OpticsPlanet and advise anyone who reads this to take your business elsewhere.