Customer service rep. Was not helpful at all. Was already staying at the hotel and wanted to extend for one night. Rep would not match the same price as the day before, even though they matched a competitors price the day before. He told me I could file a claim under price guarantee. I spent half of my morning on the phone with another rep. Setting up an account so I could file the claim. Once that was filed I received an email back from them stating that claims had to be filed two days prior to the stay. I feel the rep. Misled me just to get me off of the phone. I called and spoke to a supervisor (Sally) and she was not helpful and was very hard to understand. I will not use their services in the future. The first rep. Should have informed me of the two day clause, but didn't. This is not a good practice if you want repeat business.