I work for a corporation and book all travel for its employees. I use Orbitz quite often so that I may prepay hotels, cars, and flights. I have had three instances with the same hotel, Country Inn & Suites in Saginaw, MI. The confirmation email from Orbitz clearly states "Free Cancellation before 4:00PM local hotel time on //2015." At 3:00PM local time today, I tried to cancel my reservation and was told by Orbitz that the hotel will cancel my reservation but keep the first night's stay, per their policy. They did not budge. False advertising.
