At the end of August, I called their service department turn on power at my new house and schedule for power to be turned off at my previous address. Unfortunately, their customer service department failed to properly save this request and as a result did not turn off the account on the requested date. New tenants moved into the house and ran up a power bill against my account. Now when I call their customer service department to have them rectify the billing problem, they are giving me and my previous land lord a run around and are unwilling to assist either of us in getting the bill sent to the individuals responsible for running it up. Thanks PGE. I wish you didn't have a government sanction monopoly on power in northern California because after this experience I would definitely be changing services.