The worst experience I've ever had renting a car! I did everything right. I arrived 30 minutes early of my scheduled time. I told the guy behind the counter my name, plus had the confirmation number. He typed the information I gave him then went through a door behind him, telling me he had to get the keys. Then he comes back and tells me they don't have any cars and he didn't know when any would return. I was planning on leaving on a trip. Needless to say, I was not happy with the situation. He agreed to have me called early the next morning. I never received the call. I called the national number and was told that overbooking was common practice, as if that made it all ok. Really?