I bought a pair of shoes online and paid with PayPal. The shoes did not fit, so I took them back to the store. The first Payless would not take them back. So I went to another store and she said they do NOT give refunds if you pay with PayPal and they have to be sent back to the company. So therefore I would be out the $5.95 to ship the first time and $5.95 to ship back. The second store gave me a store credit (which I will not use) and then proceeded to tell me she would refund part of my sales tax to make me feel better. Their return policy is awful and their customer service at both stores was awful.