I find it stunning that as a Public utility, PECO does not answer their phone and in fact hangs up on callers. How is it possible that people be mandated to pay deposits that exceed any electric bill or outstanding balance that ever existed on an account or shut off your service. How is this possible when payments have been late due to their failure to cancel request to discontinue online payments? How is it possible that there is no mediation process? Most significantly how is possible to switch utilities to a new provider, receive an account from a new provider and still continue to receive bills from PECO? Clearly it is time to investigate PECO and their practices or this whole initiative to create competition is just lip service.